Supports for Individuals

 

REDUCED ELECTRICITY COSTS & GREATER CHOICE

  • Recovery Rate Effective January 1 through to January 28, 2021, the Government of Ontario is providing a temporary COVID-19 Recovery Rate for families, farms and small businesses who pay Time-Of-Use (TOU) or Tiered pricing. Customers will be billed a flat price of 8.5 cents per kWh, 24 hours a day, seven days a week starting on January 1, 2021. No action is required on your end.
  • Customers eligible for the Ontario Electricity Rebate (OER) will automatically receive a 33.2% reduction off their energy bill when new electricity rates for Regulated Price Plan (RPP) customers come into effect November 1, 2020. 
  • As of November 1st, customers who pay time-of-use (TOU) electricity rates will have the flexibility to choose an electricity bill structure that best suits their lifestyle, choosing between TOU and tiered rates (flat rate).   
  • Contact your energy provider if you would like to opt in for tiered rates. 
  • To offer greater support for electricity customers struggling to pay their bills during COVID-19, we have expanded eligibility for residential and businesses customers. Consumers can apply through their electricity and/or natural gas utility’s website.  
  • Increasing support for low-income families with their energy bills by expanding eligibility for the Low-Income Energy Assistance Program (LEAP) and ensuring there will be NO disconnects during COVID-19. 

MORE INFORMATION

 

COVID-19 Energy Assistance Program (CEAP)

Click here for the Hydro One residential application.

Click here for the Elexicon Energy residential application

Low-income Energy Assistance Program (LEAP)

https://www.oeb.ca/rates-and-your-bill/help-low-income-consumers/low-income-energy-assistance-program


 

RESIDENTIAL RENT FREEZE

The Government of Ontario has passed legislation to freeze rent at 2020 levels. This means that rents will not increase in 2021 for the vast majority of rented units covered under the Residential Tenancies Act.

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PAUSE ON EVICTIONS

The Government of Ontario is temporarily pausing the enforcement of residential evictions to ensure that people are not forced to leave their homes while the provincial declaration of emergency is in effect.

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AUTO INSURANCE RELIEF

By amending a regulation under the Insurance Act, the Government of Ontario has enabled insurance companies to provide auto insurance premium rebates to consumers for up to 12 months after the declared emergency has ended.

  • Restored full driver testing services at DriveTest centres to help more people to get back to work as the province continues to reopen.
  • The expectation of the Government is that auto insurance companies will provide relief that reflects the significant financial hardships their customers are facing due to COVID-19

 

MORTGAGE DEFERRAL

Banks have agreed to work with customers on a case-by-case basis to help manage hardships caused by COVID-19.

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